Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts

Short Summary

Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts with Sutherland. About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role, meaning all communication is handled via chat and email—no phone support required. Location: Fully Remote Schedule: Late & Night Shifts (6:00 PM – 2:00…

Key Details

• Position / opportunity: Technical Support Specialist with English (Non-Voice) – AR Glasses, Late/Night shifts
• Organization: Sutherland
• Country / coverage: Bulgaria
• Location: Sofia, Sofia City Province, Bulgaria, 23, Bulgaria
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-19
• Application deadline: Not specified

Description

About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses. This is a non-voice role, meaning all communication is handled via chat and email—no phone support required. Location: Fully Remote Schedule: Late & Night Shifts (6:00 PM – 2:00 AM / 9:00 PM – 5:00 AM EET) Working Days: Monday to Sunday (rotational schedule) Key Responsibilities: Provide technical support to customers via chat and email Troubleshoot issues related to AR glasses and associated software Deliver clear, accurate, and timely solutions Maintain a high level of customer satisfaction Collaborate with team members to resolve complex cases Requirements Fluent English (C1 level) – both written and verbal Previous experience in customer support or technical support is a strong advantage Strong problem-solving and communication skills Ability to work effectively in a team-oriented environment Comfortable working late and night shifts What We Offer Fully remote work environment Opportunity to work with cutting-edge AR technology Supportive and collaborative team culture Career development opportunities Competitive salary and performance-based bonuses Additional health insurance Food vouchers If you're passionate about technology and enjoy helping others, we’d love to hear from you!

Responsibilities

• About the role: We are looking for a motivated Technical Support Specialist to provide assistance for innovative AR (Augmented Reality) glasses.
• This is a non-voice role, meaning all communication is handled via chat and email—no phone support required.
• Location: Fully Remote Schedule: Late & Night Shifts (6:00 PM – 2:00 AM / 9:00 PM – 5:00 AM EET) Working Days: Monday to Sunday (rotational schedule) Key Responsibilities: Provide technical support to customers via chat and email Troubleshoot issues…

Requirements / Eligibility

• Fluent English (C1 level) – both written and verbal Previous experience in customer support or technical support is a strong advantage Strong problem-solving and communication skills Ability to work effectively in a team-oriented environment Comfortable…

How To Apply

Use the Apply now button and follow the instructions on the application page.