Specialist, Infrastructure Delivery

Short Summary

Specialist, Infrastructure Delivery with NielsenIQ. About Job Specialist, Infrastructure Delivery, Chennai The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community. Under minimal supervision provides front line support to end users to include interacting with other technical…

Key Details

• Position / opportunity: Specialist, Infrastructure Delivery
• Organization: NielsenIQ
• Country / coverage: India
• Location: Chennai, TN, India
• Work arrangement: On-site
• Opportunity type: Volunteer opportunities
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-02
• Application deadline: Not specified

Description

About Job Specialist, Infrastructure Delivery, Chennai The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community. Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues. Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware. Responsibilities Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters. Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner. Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements. Responsible for implementing fixes and patches as required by Desktop Engineering team Understands and can apply advanced technical principles and methodologies. Apply previous learnings, maintain certifications, and demonstrate willingness to adapt new technology solutions. Provide support for Audio and Video related issues at designated office Install, Configure and Manage Audio and Video Hardware environment Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours 3-6 years related experience with relevant certification. Experience with MS Windows 10 and 11 Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues Hands on experience in installing, configuring, and troubleshooting M365 apps Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules. Desired certifications CompTIA A+, ITILv4. Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, and other items. Experience with image/load set deployment in an enterprise environment Handled Asset Management using ITSM/Asset inventory tool Experience in installation, support and maintenance of Audio- Visual conferencing infrastructure for meeting rooms and townhall events is highly preferred. Knowledge on MacBook administration is highly preferred Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most…

Responsibilities

• About Job Specialist, Infrastructure Delivery, Chennai The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community.
• Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
• Responsibilities Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
• Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner.
• Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements.

Requirements / Eligibility

• Responsible for implementing fixes and patches as required by Desktop Engineering team Understands and can apply advanced technical principles and methodologies.
• Apply previous learnings, maintain certifications, and demonstrate willingness to adapt new technology solutions.
• Provide support for Audio and Video related issues at designated office Install, Configure and Manage Audio and Video Hardware environment Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed…
• Experience with MS Windows 10 and 11 Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues Hands on experience in installing, configuring, and troubleshooting M365 apps…
• Desired certifications CompTIA A+, ITILv4.

How To Apply

Use the Apply now button and follow the instructions on the application page.