Senior Executive, Analytics & Insights (Retail)

Short Summary

Senior Executive, Analytics & Insights (Retail) with NielsenIQ. As a Senior Executive, Retail Customer Success, you will be an information resource expert, providing dedicated support to assigned clients across Indonesia. You will collaborate closely with operations and account teams, to help client users leverage on suite of products/services and make informed business decisions. Assignments range from data extracts and…

Key Details

• Position / opportunity: Senior Executive, Analytics & Insights (Retail)
• Organization: NielsenIQ
• Country / coverage: Indonesia
• Location: Jakarta, JK, Indonesia
• Work arrangement: On-site
• Opportunity type: Volunteer opportunities
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-24
• Application deadline: Not specified

Description

As a Senior Executive, Retail Customer Success, you will be an information resource expert, providing dedicated support to assigned clients across Indonesia. You will collaborate closely with operations and account teams, to help client users leverage on suite of products/services and make informed business decisions. Assignments range from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, to assisting in projects that drive process excellence. RESPONSIBILITIES Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. Deliver analyses, charts and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends. Support senior management on developing Thought Leadership case studies. Successful candidates can look forward to a comprehensive training program. About you Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. You are encourage to apply if you have/are: University degree, especially but not limited to Marketing, Business, Management, Economics, or related field. Minimum 2 years of working experience in a market research or similar role Excellent written and verbal communication; English proficiency is a must Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts) Aptitude for numbers and meticulous Resourceful problem-solving and collaborative team player Experience in solution and process automation by leveraging technology Customer-oriented with good people skills; you will interact with a diverse group of clients Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of…

Responsibilities

• As a Senior Executive, Retail Customer Success, you will be an information resource expert, providing dedicated support to assigned clients across Indonesia.
• You will collaborate closely with operations and account teams, to help client users leverage on suite of products/services and make informed business decisions.
• Assignments range from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, to assisting in projects that drive process excellence.
• RESPONSIBILITIES Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email.
• You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
• Deliver analyses, charts and reports that are clear, concise, and meaningful to clients.

Requirements / Eligibility

• Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
• Support senior management on developing Thought Leadership case studies.
• Successful candidates can look forward to a comprehensive training program.
• About you Curiosity drives your interest in what moves the market.

How To Apply

Use the Apply now button and follow the instructions on the application page.