QA Operations Lead

Short Summary

QA Operations Lead with SGS. Main Purpose of Role Is to lead the QA operations team, with accountability for team performance, results, and QA Operations spend, operating with minimal guidance from the QA Manager. Support the effectiveness of the ISL Quality Management System and ensure quality standards and culture are maintained and continuously improved across ISL. Support the development of plans, organisational…

Key Details

• Position / opportunity: QA Operations Lead
• Organization: SGS
• Country / coverage: Ireland
• Location: Cork, , Ireland
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-05
• Application deadline: Not specified

Description

Main Purpose of Role Is to lead the QA operations team, with accountability for team performance, results, and QA Operations spend, operating with minimal guidance from the QA Manager. Support the effectiveness of the ISL Quality Management System and ensure quality standards and culture are maintained and continuously improved across ISL. Support the development of plans, organisational priorities, and quality-related initiatives across ISL, including resource management and input to QA Operations policy formation. Lead the positioning of Quality as an enabler of business performance and future growth. Support audit readiness, preparation, and execution, and actively participate in site governance activities through the S&OP process. Primary Responsibilities Quality Assurance Operations Management: Accountable for the performance, outputs, and results of the QA Operations team Champion and drive a culture of continuous improvement across ISL operations Embed a culture of ‘always audit-ready’ behaviours and inspection preparedness across shop floor operations Lead the transparent and timely follow-up of LIRs, complaints, and deviations to minimise recurrence, acting as QA Partner for all Major and Critical Quality Events and providing surge capacity to QA Operations where required Maintain compliance with SGS requirements and internationally recognised quality standards across ISL operations Position QA Operations as a value-adding partner and enabler of future business within ISL Oversee the implementation and ongoing effectiveness of the self-inspection programme across all areas of ISL Ensure an efficient document management system is in place for SOPs and other quality documents, with a focus on simplification, usability, and compliance with GMP periodic review timelines. Oversee the change control system, ensuring it remains effective, compliant, and appropriately governed for all cGMP-related changes Lead audit readiness activities, including preparation for and execution of external Health Authority, Global Quality Excellence, and customer audits, where required, and support timely response and closure of audit observations Ensure and effective CAPA tracking system is in place Liaise with senior professionals (e.g. QA Facilitators) to maintain consistent and efficient approach site operations quality assurance Ensure QA issues are communicated and escalated effectively, with timely follow-up through to resolution Oversee the effective measurement, monitoring, and reporting of Quality KPIs to relevant stakeholders Support the control of compliance with all relevant SGS, local and international regulatory standards (safety, quality, training including ISL governance process). Provide leadership in the development and embedding of quality culture across ISL Supply Chain Excellence: Ensure QA enables QC in the effective implementation and delivery of analytical testing Co-own the Tier 1 and Tier 2 daily meeting processes, driving their ongoing effectiveness and alignment with operational priorities Co-Business Process Own, along with QC, the Shop Floor control and related metrics TSP, LCMA etc. Responsible for the process performance and forecast tracking and implementing CAPAs according to the RCA process as needed. Escalating KPI and relevant process issues to Senior Management. Continuously drive process improvement with the other process owners. Promote supply chain excellence principles throughout ISL. Sponsor improvement activities within QA and across ISL, looking beyond existing ways of doing things Drive effective integration between QA and QC, ensuring the QA function supports QC in achieving operational and revenue targets People Management: Performance Management- Manage the QA Operations Team. Provide guidance, set goals, assign tasks and monitor progress for effective team performance. Conduct regular 1:1s and twice-yearly formal reviews. Provide input to ratings and salary/ promotion decisions. Assess performance and provide feedback on strengths and areas of improvement. Provide support with personal development, coaching and mentoring to support employee growth Build a strong team and manage team…

Responsibilities

• Main Purpose of Role Is to lead the QA operations team, with accountability for team performance, results, and QA Operations spend, operating with minimal guidance from the QA Manager.
• Support the effectiveness of the ISL Quality Management System and ensure quality standards and culture are maintained and continuously improved across ISL.
• Support the development of plans, organisational priorities, and quality-related initiatives across ISL, including resource management and input to QA Operations policy formation.
• Lead the positioning of Quality as an enabler of business performance and future growth.
• Support audit readiness, preparation, and execution, and actively participate in site governance activities through the S&OP process.
• Primary Responsibilities Quality Assurance Operations Management: Accountable for the performance, outputs, and results of the QA Operations team Champion and drive a culture of continuous improvement across ISL operations Embed a culture of ‘always…

Requirements / Eligibility

• and internationally recognised quality standards across ISL operations Position QA Operations as a value-adding partner and enabler of future business within ISL Oversee the implementation and ongoing effectiveness of the self-inspection programme across…
• Oversee the change control system, ensuring it remains effective, compliant, and appropriately governed for all cGMP-related changes Lead audit readiness activities, including preparation for and execution of external Health Authority, Global Quality…
• QA Facilitators) to maintain consistent and efficient approach site operations quality assurance Ensure QA issues are communicated and escalated effectively, with timely follow-up through to resolution Oversee the effective measurement, monitoring, and…
• Provide leadership in the development and embedding of quality culture across ISL Supply Chain Excellence: Ensure QA enables QC in the effective implementation and delivery of analytical testing Co-own the Tier 1 and Tier 2 daily meeting processes, driving…
• Responsible for the process performance and forecast tracking and implementing CAPAs according to the RCA process as needed.

How To Apply

Use the Apply now button and follow the instructions on the application page.