Product Manager – Customer Service Platform

Short Summary

Product Manager – Customer Service Platform with spotify. The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly…

Key Details

• Position / opportunity: Product Manager – Customer Service Platform
• Organization: spotify
• Country / coverage: United Kingdom
• Location: London
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Business & Finance
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-02
• Application deadline: Not specified

Description

The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale. You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. What You'll Do Who You Are Where You'll Be Subscriptions R&D Permanent

Responsibilities

• The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally.
• We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.
• Spotify's Customer Service Platform powers interactions between our users and support teams.
• As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.
• You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem.
• Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.

Requirements / Eligibility

• The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally.
• We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.
• Spotify's Customer Service Platform powers interactions between our users and support teams.
• As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

How To Apply

Use the Apply now button and follow the instructions on the application page.