Operations Client Partner

Short Summary

Operations Client Partner with NielsenIQ. Are you passionate about building strong client relationships and delivering operational excellence? As an Operations Client Partner, you will serve as the key link between clients, commercial teams, and operations teams, ensuring high-quality service delivery and a seamless client experience. In this role, you will help clients maximize the value of NIQ solutions by providing…

Key Details

• Position / opportunity: Operations Client Partner
• Organization: NielsenIQ
• Country / coverage: Serbia
• Location: Belgrade, 00, Serbia
• Work arrangement: On-site
• Opportunity type: Volunteer opportunities
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-12
• Application deadline: Not specified

Description

Are you passionate about building strong client relationships and delivering operational excellence? As an Operations Client Partner, you will serve as the key link between clients, commercial teams, and operations teams, ensuring high-quality service delivery and a seamless client experience. In this role, you will help clients maximize the value of NIQ solutions by providing operational expertise, resolving complex issues, and driving confidence in our data and services. You will collaborate across functions, manage client-facing operational activities, and contribute to continuous improvement initiatives that enhance both client satisfaction and operational efficiency. Responsibilities : Build trusted relationships with clients and contribute to a positive client experience. Manage operational requests, investigations, and issue resolution in a timely and effective manner. Lead regular client meetings to discuss operational performance, delivery timelines, risks, and progress updates. Advise clients on operational processes, data delivery, capabilities, and best practices. Partner closely with operations, commercial, and client-facing teams to resolve client queries and challenges. Act as the primary point of contact for operational topics and escalations. Utilize operational tools and systems to investigate issues and support data quality validation. Support regional and global client initiatives through collaboration with cross-functional and cross-country teams. Identify opportunities to improve processes, increase efficiency, and enhance service delivery. Build strong partnerships with internal stakeholders to achieve shared business objectives. 1–3 years of experience in a client-facing, client service, operations, customer support, account management, or related role. Bachelor's degree or equivalent professional experience. Strong client orientation with an interest in understanding end-to-end operational processes. Ability to understand business requirements and translate them into operational solutions. Strong relationship-building and stakeholder management skills. Analytical mindset with excellent attention to detail. Proactive approach to problem-solving and continuous improvement. Ability to work independently and manage multiple priorities effectively. Strong written and verbal communication skills. Team-oriented mindset with the ability to collaborate across functions. Good knowledge of Microsoft Excel. FMCG industry knowledge is considered an advantage. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more…

Responsibilities

• Are you passionate about building strong client relationships and delivering operational excellence?
• As an Operations Client Partner, you will serve as the key link between clients, commercial teams, and operations teams, ensuring high-quality service delivery and a seamless client experience.
• In this role, you will help clients maximize the value of NIQ solutions by providing operational expertise, resolving complex issues, and driving confidence in our data and services.
• You will collaborate across functions, manage client-facing operational activities, and contribute to continuous improvement initiatives that enhance both client satisfaction and operational efficiency.
• Responsibilities : Build trusted relationships with clients and contribute to a positive client experience.
• Manage operational requests, investigations, and issue resolution in a timely and effective manner.

Requirements / Eligibility

• and translate them into operational solutions.
• Strong relationship-building and stakeholder management skills.
• Analytical mindset with excellent attention to detail.
• Proactive approach to problem-solving and continuous improvement.
• Ability to work independently and manage multiple priorities effectively.

How To Apply

Use the Apply now button and follow the instructions on the application page.