Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

Short Summary

Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) with Sutherland. What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to platform users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity What We’re Looking For…

Key Details

• Position / opportunity: Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)
• Organization: Sutherland
• Country / coverage: Remote
• Location: Sofia, Sofia City Province, Bulgaria, //23, Bulgaria
• Work arrangement: Remote
• Opportunity type: Remote work opportunities
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-13
• Application deadline: Not specified

Description

What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to platform users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity What We’re Looking For: Fluency in French (C1 level) and English (C1 level) Valid EU work permit – required to work in Bulgaria Availability to work flexible shifts, including weekends Previous customer service experience – a plus, but not a dealbreaker Excellent communication skills – as smooth as a jazz saxophone solo A positive, problem-solving attitude – even on the toughest tracks What You’ll Get: Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment

Responsibilities

• What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to platform users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps…
• Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment

Requirements / Eligibility

• What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to platform users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps…
• Fully digital onboarding and contract signing Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment

How To Apply

Use the Apply now button and follow the instructions on the application page.