Local Account Manager

Short Summary

Local Account Manager at Expeditors. About the employer "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+…

Key Details

• Position / opportunity: Local Account Manager
• Organization: Expeditors
• Country / coverage: Ireland
• Location: Shannon, Co Clare, Ireland
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Business & Finance
• Compensation: Not specified
• Application deadline: Deadline not specified

Description

About the employer

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals

250+ locations worldwide

Fortune 500

Globally unified systems

Responsibilities

Major Duties and Responsibilities:

Strengthen relationships with existing house accounts.

Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.

Understand customers' business and strategy and our role with the customer.

Ensure customer satisfaction and follow up.

Communicate service issues to Department Managers/Supervisors.

Action items lists maintained and updated weekly for follow up items.

Identify opportunities and grow business from existing house accounts.

10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.

Assist with collections when needed.

Manage client profiles – separated out by location.

Build territory maps showing number of accounts located in each city – update monthly

Teamsell input & management for significant calls.

Fluent in EI systems and demos in order to provide technical updated to LAM accounts

Involve sales and operations at appropriate times.

Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

Turn major business opportunities and proposals over to Sales and operational issues to Ops.

Management of Business Reviews – goal is to have a minimum of one per account per year

Continually seek improvement in procedures and services to create more efficient and cost effective operations.

Assume lead responsibility for the efficient delivery of all local (branch) services.

Assist, and if needed, spearhead problem resolution for issues outside of local branch.

Insure that a functioning and agreed upon invoicing – payment process is in place.

Meet with the local customer to maintain customer information and satisfaction.

Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Qualifications

Requirements- Skills, Education, Experience:

5 Years Account Management Experience

Minimum two years Expeditors/industry experience.

Ability to create/write customer requirements clearly for use by other Expeditor employees.

Knowledge of required Expeditors operating systems as well PC skills including word processing.

Demonstrated customer service skills and proven interpersonal skills.

Level one Account Management certification.

Level one Sales certification

Additional information

Expeditors offers excellent benefits

Responsibilities

• Strengthen relationships with existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
• Understand customers' business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow up items.
• Identify opportunities and grow business from existing house accounts.
• 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
• Assist with collections when needed.
• Manage client profiles – separated out by location.
• Build territory maps showing number of accounts located in each city – update monthly
• Teamsell input & management for significant calls.

Requirements / Eligibility

• Requirements- Skills, Education, Experience:

  5 Years Account Management Experience

  Minimum two years Expeditors/industry experience.

  Ability to create/write customer requirements clearly for use by other Expeditor employees.

  Knowledge of required Expeditors operating systems as well PC skills including word processing.

  Demonstrated customer service skills and proven interpersonal skills.

  Level one Account Management certification.

  Level one Sales certification

How To Apply

Apply to Expeditors for Local Account Manager using the position-specific application form.