[IT Delivery Center] Mid-Level L2 Support Engineer

Short Summary

[IT Delivery Center] Mid-Level L2 Support Engineer with Eurofins. We are looking for a proactive and customer-focused Principal Product Sustenance Engineer to drive product support, incident resolution, and continuous product improvements. The ideal candidate should possess strong analytical and troubleshooting skills, collaborate effectively across multiple teams, and ensure timely resolution of production issues while…

Key Details

• Position / opportunity: [IT Delivery Center] Mid-Level L2 Support Engineer
• Organization: Eurofins
• Country / coverage: Vietnam
• Location: Ho Chi Minh City, Ho Chi Minh, Vietnam
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-08
• Application deadline: Not specified

Description

We are looking for a proactive and customer-focused Principal Product Sustenance Engineer to drive product support, incident resolution, and continuous product improvements. The ideal candidate should possess strong analytical and troubleshooting skills, collaborate effectively across multiple teams, and ensure timely resolution of production issues while maintaining high customer satisfaction. Key Responsibilities Lead investigation and resolution of complex production issues and customer-reported incidents. Handle user access management and data management (importation, update, migration etc.) requests. Lead troubleshooting and coordinate with Dev, Infra, and Network teams. Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage Experience with an observability platform like Grafana for troubleshooting, monitoring and alerting is a must. Analyse application logs, SQL data, and system behaviour to identify root causes. Experience in writing SQL queries for troubleshooting, data validation, and issue analysis. Coordinate with Development, QA, Product Management, Infrastructure, and Customer Support teams to drive issue resolution. Track, follow up, and ensure timely closure of action items across cross-functional teams. Perform root cause analysis (RCA) and recommend preventive and corrective actions. Drive continuous improvement initiatives to reduce incident volume and improve product stability. 2-4 years of working experience in L2 production/application support. Technical Skills: Proficient in writing SQL queries for data analysis and issue investigation. Ability to verify and validate data across multiple systems and databases. Hands-on experience in converting Excel data into SQL scripts. Experience in troubleshooting application errors using logs, SQL queries, and system diagnostics. Good understanding of enterprise application architecture and business workflows. Experience in integration troubleshooting (REST APIs, file-based, message-based and service integrations). Familiarity with monitoring and logging tools such as Grafana, Kibana, Splunk, or similar tools is desirable. Working knowledge of programming languages and software development lifecycle (SDLC), release management, and incident management processes. Functional Skills: Excellent business communication and stakeholder management skills. Excellent domain knowledge – meaning a very good understanding of the business, applications, and functionalities. Strong ownership with the ability to drive issues to closure. Excellent follow-up and action tracking skills. Strong analytical and problem-solving abilities. Ability to quickly understand business processes and product functionality. Experience coordinating across multiple teams and managing competing priorities. Customer-focused mindset with a commitment to delivering high-quality support. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal! Find out more on our Careers page: https://careers.eurofins.com/ Company description : Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food…

Responsibilities

• We are looking for a proactive and customer-focused Principal Product Sustenance Engineer to drive product support, incident resolution, and continuous product improvements.
• The ideal candidate should possess strong analytical and troubleshooting skills, collaborate effectively across multiple teams, and ensure timely resolution of production issues while maintaining high customer satisfaction.
• Key Responsibilities Lead investigation and resolution of complex production issues and customer-reported incidents.
• Handle user access management and data management (importation, update, migration etc.) requests.
• Lead troubleshooting and coordinate with Dev, Infra, and Network teams.
• Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage Experience with an observability platform like Grafana for troubleshooting, monitoring and alerting is a must.

Requirements / Eligibility

• Eurofins companies are committed to supporting your career development.
• As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity.
• We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
• We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.
• We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

How To Apply

Use the Apply now button and follow the instructions on the application page.