Head of Operations (Uganda)

Short Summary

Head of Operations (Uganda) is an opportunity with BrighterMonday Consulting. As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the Uganda business performs against its goals. You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance. This means coaching team leads, solving…

Key Details

• Position / opportunity: Head of Operations (Uganda)
• Organization: BrighterMonday Consulting
• Country / coverage: Uganda
• Location: Kampala, Uganda
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-07-23
• Application deadline: Not specified

Description

As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the Uganda business performs against its goals. You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance. This means coaching team leads, solving operational challenges, improving processes, launching new initiatives, and working closely with Product, Growth, Data, Risk, and Finance teams to turn strategy into execution. We are looking for a leader who can build strong teams, make sound decisions, and scale operations as we expand into new products, customer segments, and markets. Min Qualification: Bachelors Experience Level: Senior level Experience Length: 8 years Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Uganda. Job Title: Head of Operations (Uganda) Reports To : Chief Operating Officer (COO) Responsible For: Operations Team Leaders About the Role As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the Uganda business performs against its goals. You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance. This means coaching team leads, solving operational challenges, improving processes, launching new initiatives, and working closely with Product, Growth, Data, Risk, and Finance teams to turn strategy into execution. We are looking for a leader who can build strong teams, make sound decisions, and scale operations as we expand into new products, customer segments, and markets. Key Responsibilities 1. Business Performance & Operational Ownership Own operational performance across Uganda, balancing growth, customer experience, portfolio quality, operational efficiency, and risk. Drive performance against key business metrics, including growth, retention, repayment, customer experience, productivity, and operational quality. Translate company objectives into operational priorities and execution plans. Identify operational constraints and implement solutions that unlock growth. Monitor business performance and take decisive action when results deviate from plan. Lead the successful rollout and adoption of new products, customer segments, and market expansion initiatives within Uganda. 2. Leadership & Team Development Lead and develop operational team leaders. Create a culture of accountability, ownership, customer obsession, and continuous improvement. Build leadership capability…

Responsibilities

• As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the Uganda business performs against its goals.
• You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance.
• This means coaching team leads, solving operational challenges, improving processes, launching new initiatives, and working closely with Product, Growth, Data, Risk, and Finance teams to turn strategy into execution.
• We are looking for a leader who can build strong teams, make sound decisions, and scale operations as we expand into new products, customer segments, and markets.
• Min Qualification: Bachelors Experience Level: Senior level Experience Length: 8 years Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Uganda.

Requirements / Eligibility

• : Bachelors Experience Level: Senior level Experience Length: 8 years Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Uganda.
• Job Title: Head of Operations (Uganda) Reports To : Chief Operating Officer (COO) Responsible For: Operations Team Leaders About the Role As Head of Operations, you will lead the teams responsible for delivering our products to customers and ensuring the…
• You will be accountable for acquisitions, customer experience, portfolio management, quality, operational efficiency, and team performance.
• This means coaching team leads, solving operational challenges, improving processes, launching new initiatives, and working closely with Product, Growth, Data, Risk, and Finance teams to turn strategy into execution.
• We are looking for a leader who can build strong teams, make sound decisions, and scale operations as we expand into new products, customer segments, and markets.

How To Apply

Use the Apply now button and follow the application instructions on the opportunity page.