F&B Team Leader

Short Summary

F&B Team Leader at AccorHotel. About the employer Our mission at Ibis Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you! As part of our team you can have: Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the…

Key Details

• Position / opportunity: F&B Team Leader
• Organization: AccorHotel
• Country / coverage: United Kingdom
• Location: Birmingham, England, United Kingdom
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Operations & Logistics
• Compensation: Not specified
• Application deadline: Deadline not specified

Description

About the employer

Our mission at Ibis Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team you can have:

Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)

Discounted hotel rates all over the world in Accor Hotels

Continuously learn and develop yourself with our Accor Academy

Support your wellbeing in your professional and personal lives

Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

Participate actively in initiatives to build a more inclusive and sustainable world

And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Responsibilities

Customer relations

Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.

Enquires whether guests are satisfied throughout their experience

Takes into account and anticipates guest needs

Conveys the hotel image

Professional techniques / Production

Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment

Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs

Supervises and checks the bar, restaurant, menu, presentation

Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand

Coordinates with the departments close to the F&B department (front office, reservation etc)

Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations

Ensures equipment remains in good condition and signals any needs for technical intervention

Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.

Develops employees' motivation and team spirit by creating a good working atmosphere

Integrates and trains employees, providing support for skills development

Ensures that employees are well presented (uniforms, personal hygiene etc)

Helps employees improve their skills and provides support.

Commercial / Sales

Is familiar with all the hotel's services and promotes them to encourage guest loyalty

Respects requests from the Sales Department and fulfils the customer promise

Increases sales through his/her innovative and creative approach and reliable advice

Promotes the special offers and full range of products

Management and administration

Manages the products available for guests

Keeps the loss and breakage of equipment to a minimum and keeps the superior informed

Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy

Knows and ensures application of the hotel's security regulations (in case of fire etc)

Ensures the safety of people and property in the hotel

Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Qualifications

A minimum of 3 years previous experience in a supervisory role.

Previous customer service experience.

Ability to work under pressure.

Salary expectations: £14.45 per hour plus a variable monthly service charge

Additional information

Behaves and acts in an exemplary fashion, embodying the brand mindset

Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development

Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards

Conveys the hotel's image through his/her attitude, professionalism and involvement in the field

Ensures that all products served to guests conform to standard and are of good quality

Develops revenue and profit margins

Helps the hotel meet its targets

Provides information for guests within his/her field of competence or directs them to the right person

Remains polite and courteous at all times whatever customers may request

Handling any complaints immediately and sensibly, and keeps the manager informed.

Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations

Respects the instructions and safety guidelines for the equipment used

Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Responsibilities

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guest needs
• Professional techniques / Production
• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Requirements / Eligibility

• A minimum of 3 years previous experience in a supervisory role.

  Previous customer service experience.

  Ability to work under pressure.

  Salary expectations: £14.45 per hour plus a variable monthly service charge

How To Apply

Apply to AccorHotel for F&B Team Leader using the position-specific application form.