Executive, Customer Success (FMCG)

Short Summary

Executive, Customer Success (FMCG) with NielsenIQ. NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link…

Key Details

• Position / opportunity: Executive, Customer Success (FMCG)
• Organization: NielsenIQ
• Country / coverage: Singapore
• Location: Singapore, 01, Singapore
• Work arrangement: On-site
• Opportunity type: Volunteer opportunities
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-20
• Application deadline: Not specified

Description

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations. RESPONSIBILITIES Summarize data in tables, charts, and graphs Analyze and interpret sales data Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations Review data for errors and inconsistencies Use internal tools and data sources Independently discusses analysis design to best answer client questions with CBP/client Discuss design and calculate the Quantified Business Opportunity Drive time/cost-effectiveness on the project Support meeting the COE objectives as a whole Inspire peers and co-workers A LITTLE BIT ABOUT YOU Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture. Bachelor’s Degree from reputable universities Fresh graduate or with up to 1 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.) Strong business and financial acumen (including business environment and client) with excellent analytical skills Understanding of growth and brand strategy Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques Ability to work independently and comfortable working in a digitally enabled environment Strong Organizational & interpersonal skills Good client service skills and ability to communicate and write effectively in English Knowledge of Microsoft Office Retail data experience is a plus Knowledge in statistics would be an added advantage Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest…

Responsibilities

• NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
• We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.
• We are the key link between NielsenIQ and clients.
• Our service and delivery is the reason clients will continue to invest in our products and service.
• To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.
• RESPONSIBILITIES Summarize data in tables, charts, and graphs Analyze and interpret sales data Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations Review data for errors and…

Requirements / Eligibility

• Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs.
• Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.
• Bachelor’s Degree from reputable universities Fresh graduate or with up to 1 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.) Strong…
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria.
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion.

How To Apply

Use the Apply now button and follow the instructions on the application page.