English Customer Service Representative

Short Summary

English Customer Service Representative at Sutherland. About the employer Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive…

Key Details

• Position / opportunity: English Customer Service Representative
• Organization: Sutherland
• Country / coverage: Egypt
• Location: Cairo, Cairo Governorate, Egypt
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Operations & Logistics
• Compensation: Not specified
• Application deadline: Deadline not specified

Description

About the employer

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Responsibilities

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications

Strong Interpersonal Skills, such as effective communication and relationship-building

Fluency in English

Egyptians only

Additional information

Attractive package

Guaranteed KPIs for 3 months

Fully paid training

24/7 transportation provided

Social and medical insurance

Clear career path

Responsibilities

• This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Requirements / Eligibility

• Strong Interpersonal Skills, such as effective communication and relationship-building

  Fluency in English

  Egyptians only

How To Apply

Apply to Sutherland for English Customer Service Representative using the position-specific application form.