Customs Brokerage Supervisor

Short Summary

Customs Brokerage Supervisor at Expeditors. About the employer “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage…

Key Details

• Position / opportunity: Customs Brokerage Supervisor
• Organization: Expeditors
• Country / coverage: United States
• Location: Aurora, CO, United States
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Operations & Logistics
• Compensation: Not specified
• Application deadline: Not specified by source

Description

About the employer

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals

300+ locations worldwide

Fortune 500

Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

www.expeditors.com

Responsibilities

People:

Identify with manager, develop and mentor your No. 2

Allocate workloads within team to ensure smooth operations during peak activity or staff absence

Ensure team meets company standards of 52 hours training per year per employee

Ensure that the new hires complete company’s mandatory training within the first 6 months

Support the manager where needed:

Participate to staff appraisals, and at a minimum once per year per employee

Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.

Contribute to the effective weekly department meetings with team.

Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

Understand department process flow, constantly looking for areas of improved efficiency.

Ensure all customers standard operating procedures are followed as per the DLSOP.

Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively

Supervise operations:

ECS report (weekly)

Customs import stat1 (daily)

Support the manager in the following areas:

Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations

Monitor undischarged Transit forms

Monitor duty deferment usage and levels

Monitor license/visa applications

Ensure all documentation present for archiving purposes

Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer:

Support the manger and or the sales department where needed:

Make 5 calls per week – Retention/Sales

Ensure all new business is transitioned correctly

Report all calls – sales and retention activities in CRM

Issuance of customs proposal

Finance:

Follow up the customs guarantee for various operations

Follow up refunds with customs authorities

Follow AR report – review, delegate, chase

Ensure every account has a credit limit and check for credit extension when needed

Department P&L – review, identify, plan

Compliance:

Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)

Be open to implementing new system changes and enhancements with your team.

Be involved and suggest system/process improvements.

Set the tone of this environment within your team.

Audit of files in accordance to AEO

Management of customs system

Send client report requests through the available database (expo request, expo reporting)

Qualifications

Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level

Proven supervisory attitude.

Good market and product knowledge.

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Good computer skills (Excel, Word).

Additional information

Expected base salary: $57,000.00

Eligible for bonus

Expeditors offers excellent benefits:

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

Holidays (10)

Flexible Days (2)

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Stock Purchase Plan (ESPP)

Medical, Prescription Drug, Dental & Vision Coverage

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave (additional eligibility criteria)

Dependent Care Flexible Spending Account (DC FSA)

Commuter Benefit

Employee Assistance Program (EAP)

Learning & Development Program

Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Responsibilities

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Support the manager where needed:
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.

Requirements / Eligibility

• Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level

  Proven supervisory attitude.

  Good market and product knowledge.

  Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

  Good computer skills (Excel, Word).

Benefits / Compensation

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

How To Apply

Select Apply now to complete the application for this position. Submit the documents requested in the application form.