Customer Support Representative- Bilingual/French

Short Summary

Customer Support Representative- Bilingual/French with Sutherland. We offer: Medical, dental, and vision benefits, EAP, and more health and wellness programs Generous PTO Paid top-notch training Great work environment Promote-from-within advancement opportunities Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience Experience with streaming to…

Key Details

• Position / opportunity: Customer Support Representative- Bilingual/French
• Organization: Sutherland
• Country / coverage: Remote
• Location: Shreveport, LA, United States
• Work arrangement: Remote
• Opportunity type: Volunteer opportunities
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-06
• Application deadline: Not specified

Description

We offer: Medical, dental, and vision benefits, EAP, and more health and wellness programs Generous PTO Paid top-notch training Great work environment Promote-from-within advancement opportunities Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. Proficiency in both verbal and written French and English skills Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) Technical support experience Strong problem-diagnosis and problem-solving skills Multi-tasking skills, with the ability to use several applications simultaneously Experience working with CRM applications (preferred) We will supply equipment, but to work from home, you must have: Excellent Internet connectivity: Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better! In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) A quiet and distraction-free, secure place to work. This role is US based. You must live and work in the US at all times during employment. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Responsibilities

• We offer: Medical, dental, and vision benefits, EAP, and more health and wellness programs Generous PTO Paid top-notch training Great work environment Promote-from-within advancement opportunities Experience working in a customer service or contact center…
• Proficiency in both verbal and written French and English skills Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) Technical support experience Strong problem-diagnosis and problem-solving skills Multi-tasking skills, with the…
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• (wireless and/or satellite Internet Service Providers are not compatible with our systems) A quiet and distraction-free, secure place to work.
• You must live and work in the US at all times during employment.
• EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

Requirements / Eligibility

• Periodic reports are made to the government on the following information.
• The completion of the Administrative EEO record is optional.
• If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
• Please note: YOUR COOPERATION IS VOLUNTARY.
• INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

How To Apply

Use the Apply now button and follow the instructions on the application page.