Customer Support Associate with Swedish & English – Sofia

Short Summary

Customer Support Associate with Swedish & English – Sofia with Sutherland. ✅ Key Responsibilities Handle inbound customer inquiries via phone, email, chat, and other supported channels Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries Resolve customer concerns efficiently and aim for first-contact resolution whenever possible Accurately document…

Key Details

• Position / opportunity: Customer Support Associate with Swedish & English – Sofia
• Organization: Sutherland
• Country / coverage: Bulgaria
• Location: Sofia, Sofia City Province, Bulgaria
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-24
• Application deadline: Not specified

Description

✅ Key Responsibilities Handle inbound customer inquiries via phone, email, chat, and other supported channels Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries Resolve customer concerns efficiently and aim for first-contact resolution whenever possible Accurately document customer interactions and follow established processes and procedures Provide professional, clear, and empathetic support in every interaction 🧠 What We’re Looking For Must-have: Swedish – minimum B2 level English – minimum B2 level Undergraduate, graduate, postgraduate education or equivalent Strong verbal and written communication skills Good computer skills and ability to work with multiple systems Availability to work Monday to Friday, 09:00–18:00 Nice-to-have: Previous experience in customer service, BPO, telecommunications, or a similar environment Experience working with CRM or ticketing systems Strong problem-solving skills and a customer-focused mindset 🎁 What You’ll Get Compensation & Benefits: Competitive salary and performance-based bonuses Additional health insurance Food vouchers Paid training and onboarding Relocation support for eligible candidates moving to Sofia Work Environment: Onsite from our Sofia office Working hours: 09:00–18:00, Monday to Friday Voice and non-voice customer support Growth & Development You will receive structured training and ongoing support while developing your customer service and communication skills in an international environment. 🚀 Ready to Apply? Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland. All your information will be kept confidential according to EEO guidelines.

Responsibilities

• ✅ Key Responsibilities Handle inbound customer inquiries via phone, email, chat, and other supported channels Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries Resolve customer…
• Join us and become part of a team that delivers exceptional customer experiences every day.
• Apply now and start your journey with Sutherland.
• All your information will be kept confidential according to EEO guidelines.

Requirements / Eligibility

• ✅ Key Responsibilities Handle inbound customer inquiries via phone, email, chat, and other supported channels Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries Resolve customer…
• Join us and become part of a team that delivers exceptional customer experiences every day.
• Apply now and start your journey with Sutherland.
• All your information will be kept confidential according to EEO guidelines.

How To Apply

Use the Apply now button and follow the instructions on the application page.