Customer Success Consultant Lead

Short Summary

Customer Success Consultant Lead with NielsenIQ. About the Job The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates…

Key Details

• Position / opportunity: Customer Success Consultant Lead
• Organization: NielsenIQ
• Country / coverage: United Kingdom
• Location: Oxford, OXF, United Kingdom
• Work arrangement: On-site
• Opportunity type: Volunteer opportunities
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-19
• Application deadline: Not specified

Description

About the Job The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates. You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities. You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base. RESPONSIBILITIES Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications Builds a network of effective and meaningful relationships at all levels to maximize business opportunities Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need REQUIREMENTS Extensive experience of analysing data in an FMCG environment Strong planning and servicing skills Experience of working with clients to solve business issues Excellent communication, presentation and interpersonal skills Demonstration of how to design solutions to answer client business issues A consultative style of working A proven track record of delivering success through others Ability to build strong networks and relationships, internally and with client What You Get Private Medical Insurance Flexible working environment Learning & Development Great team culture #LI-Hybrid Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer…

Responsibilities

• About the Job The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering.
• This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.
• You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption…
• You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business.
• Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.
• RESPONSIBILITIES Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications Builds a network of effective and meaningful relationships at all levels to maximize business opportunities Leads…

Requirements / Eligibility

• Extensive experience of analysing data in an FMCG environment Strong planning and servicing skills Experience of working with clients to solve business issues Excellent communication, presentation and interpersonal skills Demonstration of how to design…
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria.
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion.
• Final hiring decisions are made exclusively by humans.
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.

How To Apply

Use the Apply now button and follow the instructions on the application page.