Customer Service Representative

Short Summary

Customer Service Representative with Whip Smart Service Providers Limited August, 2026. Location: Adeniyi Jones Ikeja, Lagos Employment Type: Full-Time Salary: ₦100,000 – 120,000 Preferred Age: 22–30 years Working Schedule Working Days: Monday – Saturday Working Hours: 7:30 AM – 5:00 PM Saturday: 9:00 AM – 3:00 PM Job Summary We are seeking a smart, customer-focused, and proactive Customer Service Representative to join…

Key Details

• Position / opportunity: Customer Service Representative
• Organization: Whip Smart Service Providers Limited August, 2026
• Country / coverage: Nigeria
• Location: Nigeria
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-26
• Application deadline: Not specified

Description

Location: Adeniyi Jones Ikeja, Lagos Employment Type: Full-Time Salary: ₦100,000 – 120,000 Preferred Age: 22–30 years Working Schedule Working Days: Monday – Saturday Working Hours: 7:30 AM – 5:00 PM Saturday: 9:00 AM – 3:00 PM Job Summary We are seeking a smart, customer-focused, and proactive Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving complaints, processing orders, and ensuring a positive customer experience while supporting the company's sales and operational goals. Key Responsibilities Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously. Resolve customer concerns promptly while ensuring a high level of customer satisfaction. Develop a thorough understanding of the company's products and provide accurate information to customers. Assist customers with order processing, shipment tracking, returns, and exchanges. Maintain accurate records of customer interactions, inquiries, and resolutions. Provide basic support to customers, troubleshoot simple issues, and escalate complex matters where necessary. Collaborate with other departments to resolve customer issues and improve service delivery. Monitor customer feedback and identify trends to recommend process improvements. Build and maintain strong customer relationships that promote customer loyalty. Follow established communication procedures, company policies, and service standards while maintaining a positive brand image. Prepare and submit daily, weekly, or monthly reports as required. Identify opportunities to upsell products and close sales where appropriate. Requirements Minimum qualification of SSCE or OND. Previous experience in customer service, sales, or a related role is an added advantage. Good command of spoken and written English. Basic computer proficiency. Ability to multitask and work effectively in a fast-paced environment. Core Competencies Excellent communication and interpersonal skills Strong customer service skills Good personal presentation and professionalism Creativity and initiative Teamwork and collaboration Time management and organizational skills Problem-solving ability Attention to detail Conflict resolution skills Sales closing and upselling skills Ability to work under pressure Salary ₦100,000 per month Note: Only shortlisted candidates will be contacted.

Responsibilities

• Location: Adeniyi Jones Ikeja, Lagos Employment Type: Full-Time Salary: ₦100,000 – 120,000 Preferred Age: 22–30 years Working Schedule Working Days: Monday – Saturday Working Hours: 7:30 AM – 5:00 PM Saturday: 9:00 AM – 3:00 PM Job Summary We are seeking a…
• The ideal candidate will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving complaints, processing orders, and ensuring a positive customer experience while supporting the company's sales…
• Key Responsibilities Serve as the first point of contact for customer inquiries and complaints, responding professionally and courteously.
• Resolve customer concerns promptly while ensuring a high level of customer satisfaction.
• Develop a thorough understanding of the company's products and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, returns, and exchanges.

Requirements / Eligibility

• Minimum qualification of SSCE or OND.
• Previous experience in customer service, sales, or a related role is an added advantage.
• Good command of spoken and written English.
• Ability to multitask and work effectively in a fast-paced environment.
• Core Competencies Excellent communication and interpersonal skills Strong customer service skills Good personal presentation and professionalism Creativity and initiative Teamwork and collaboration Time management and organizational skills Problem-solving…

How To Apply

Use the Apply now button and follow the instructions on the application page.