Customer Service Agent

Short Summary

Customer Service Agent is an opportunity with Anonymous Employer. The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards. Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Nairobi, Kenya. Reports to: Customer Service Manager…

Key Details

• Position / opportunity: Customer Service Agent
• Organization: Anonymous Employer
• Country / coverage: Kenya
• Location: Nairobi, Kenya
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Communications
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-07-23
• Application deadline: Not specified

Description

The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards. Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Nairobi, Kenya. Reports to: Customer Service Manager Supervises: None Location: Nairobi Position Summary The Customer Service Agent is responsible for delivering exceptional customer support as part of a 24/7/365 service team. Acting as a key liaison between the company and its customers, the agent handles a high volume of inbound and outbound calls, online chats, and emails in a timely and professional manner. The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards. Key Responsibilities Customer Support Channels ● Online Chat: Respond to customer chats within 1 minute, ensuring each chat is resolved or closed if inactive/completed within 30 minutes. ● Email/Reviews: Respond to all emails and customer reviews within 1 hour. ● Phone Calls: Answer all assigned calls within 30 seconds. Ticket Handling ● Pending Tickets: Review your outstanding tickets (Waiting on Customer, Waiting on Third Party, Pending, In Progress, Call Customer) during your shift. Update and resolve those that have been actioned. ● Call Customer Tickets: Action these tickets daily between 12:00 PM and 10:00 PM (EAT), following the ticket handling procedures. General Responsibilities ● Address customer queries, resolve complaints, and ensure a high level of customer satisfaction. ● Be available and active on Freshdesk, Slack, and any other designated systems during your shift. ● Assist customers with onboarding, registration, and transaction monitoring. ● Educate customers on company products, platform features, and services to enhance their experience. ● Maintain accurate and detailed records of all customer interactions and follow up on unresolved issues. ● Work flexible shifts as part of the 24/7/365 customer service schedule. ● Collaborate with global teams to improve customer service processes and best practices. ● Maintain a positive, professional, and empathetic company image in all interactions. ● Participate in ongoing training and development programs to enhance knowledge and skills. ● Perform any other duties assigned by management to support team and company objectives. Requirements ● Must be fluent in English or English…

Responsibilities

• The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
• Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Nairobi, Kenya.
• Reports to: Customer Service Manager Supervises: None Location: Nairobi Position Summary The Customer Service Agent is responsible for delivering exceptional customer support as part of a 24/7/365 service team.
• Acting as a key liaison between the company and its customers, the agent handles a high volume of inbound and outbound calls, online chats, and emails in a timely and professional manner.
• The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.

Requirements / Eligibility

• : English Working Hours: Full Time – 8 to 5 Applicant Location: Nairobi, Kenya.
• Reports to: Customer Service Manager Supervises: None Location: Nairobi Position Summary The Customer Service Agent is responsible for delivering exceptional customer support as part of a 24/7/365 service team.
• Acting as a key liaison between the company and its customers, the agent handles a high volume of inbound and outbound calls, online chats, and emails in a timely and professional manner.
• The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
• Key Responsibilities Customer Support Channels ● Online Chat: Respond to customer chats within 1 minute, ensuring each chat is resolved or closed if inactive/completed within 30 minutes.

How To Apply

Use the Apply now button and follow the application instructions on the opportunity page.