Credit Operations Analyst

Short Summary

Credit Operations Analyst with Sutherland. We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations. The candidate should understand how a credit account works end to end. The ideal candidate would have experience in the backend of credit or lending operation. Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain…

Key Details

• Position / opportunity: Credit Operations Analyst
• Organization: Sutherland
• Country / coverage: Colombia
• Location: Barranquilla, Atlantico, Colombia
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-24
• Application deadline: Not specified

Description

We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations. The candidate should understand how a credit account works end to end. The ideal candidate would have experience in the backend of credit or lending operation. Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain configuration workflows across credit programs. 2+ years in credit card/lending operations with strong credit process knowledge (Credit Decisioning, CRA tools, Collections). Demonstrated capacity to manage 15–30+ accounts concurrently while meeting strict performance benchmarks (70%+ assessment threshold). Minimum B2 Level English (client-facing) and fluent Spanish Functional API knowledge, basic coding capabilities, and operational familiarity with Jira/VDI environments.

Responsibilities

• We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations.
• The candidate should understand how a credit account works end to end.
• The ideal candidate would have experience in the backend of credit or lending operation.
• Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain configuration workflows across credit programs.
• 2+ years in credit card/lending operations with strong credit process knowledge (Credit Decisioning, CRA tools, Collections).
• Demonstrated capacity to manage 15–30+ accounts concurrently while meeting strict performance benchmarks (70%+ assessment threshold).

Requirements / Eligibility

• We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations.
• The candidate should understand how a credit account works end to end.
• The ideal candidate would have experience in the backend of credit or lending operation.
• Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain configuration workflows across credit programs.

How To Apply

Use the Apply now button and follow the instructions on the application page.