Client Director, Manufacturing

Short Summary

Client Director, Manufacturing with ServiceNow. As a Client Director at ServiceNow , you will be responsible for spearheading growth & leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business. You will lead executive relationship management, acting as a trusted advisor who deeply understands unique challenges and strategic objectives. In this role, you’ll…

Key Details

• Position / opportunity: Client Director, Manufacturing
• Organization: ServiceNow
• Country / coverage: Switzerland
• Location: Zurich, , Switzerland
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-12
• Application deadline: Not specified

Description

As a Client Director at ServiceNow , you will be responsible for spearheading growth & leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business. You will lead executive relationship management, acting as a trusted advisor who deeply understands unique challenges and strategic objectives. In this role, you’ll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals. You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to deliver AI-powered, platform-based solutions that accelerate your clients' digital transformation. We’re looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative. Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of ServiceNow across the enterprise. What you get to do in this role: Provide strategic leadership to client Be the relationship manager between customers, ServiceNow & the partner eco-system Build compelling E2E value stories along the ServiceNow platform to meet customer's strategic outcomes Manage all Executive relationships between ServiceNow and the customer Build trust and deep multi-tiered relationships through assigned clients' organization, from existing teams within IT, spreading into business areas to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned client, including Licenses, Renewals and Professional Services To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of experience in client management , aligning account strategies with revenue opportunities across global enterprise accounts 2+ years in a Client Director or equivalent role , with a proven track record of multi-million-dollar sales success and executive-level relationship management Consistent track record of selling complex enterprise software to C-level executives, particularly within the manufacturing industry Strong point of view on industry trends and the ability to craft compelling narratives around agentification in Manufacturing Excellent communication and executive presence , with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings Expertise in building and executing account strategies and operational plans for large, complex global accounts Proven ability to accurately forecast and achieve revenue targets in strategic sales environments Solid experience across IT Service Management, GBS, Security Operations, Customer Service, and IT Operations Management , within software or IT sales organizations Strong leadership skills in managing virtual and matrixed teams , collaborating closely with Solution Sales, Consulting, Support, and Professional Services Ability to understand and translate broad, enterprise-level business and IT needs into strategic, high-impact solutions Willingness to travel up to 50% Fluent in English, German would be a plus Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified…

Responsibilities

• As a Client Director at ServiceNow , you will be responsible for spearheading growth & leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business.
• You will lead executive relationship management, acting as a trusted advisor who deeply understands unique challenges and strategic objectives.
• In this role, you’ll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals.
• You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to deliver AI-powered…
• We’re looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative.
• Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of ServiceNow across the enterprise.

Requirements / Eligibility

• for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
• Equal Opportunity Employer ServiceNow is an equal opportunity employer.

How To Apply

Use the Apply now button and follow the instructions on the application page.