Assistant Manager

Short Summary

Assistant Manager with EXL South Africa August, 2026. Job Description Ensure seamless onboarding experience for Healthcare new hires. The primary responsibilities include generating the final list of new hires, coordinating the Day Zero Cadence, managing pre-employment requirements and compliance, facilitating the induction process, endorsing pre-process training, engaging in weekly cadence meetings, and participating in…

Key Details

• Position / opportunity: Assistant Manager
• Organization: EXL South Africa August, 2026
• Country / coverage: South Africa
• Location: South Africa
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-18
• Application deadline: Not specified

Description

Job Description Ensure seamless onboarding experience for Healthcare new hires. The primary responsibilities include generating the final list of new hires, coordinating the Day Zero Cadence, managing pre-employment requirements and compliance, facilitating the induction process, endorsing pre-process training, engaging in weekly cadence meetings, and participating in the onboarding program's various phases. Responsibilities Team & Performance Management Lead and manage a team of agents to achieve productivity and quality targets. Monitor performance metrics, conduct coaching sessions, and provide constructive feedback. Set clear goals, KPIs, and performance expectations. Recognize high performance and implement strategies to reduce attrition. Operational Excellence Manage day-to-day call operations, ensuring adherence to service level agreements. Prepare and present performance and operational reports to management and clients. Participate in recruitment, onboarding, and training of new team members. Ensure compliance with company and client policies. Customer Service & Quality Assurance Oversee customer interactions to ensure professionalism and quality. Address escalations and resolve issues promptly. Implement process improvements to enhance service delivery. Reporting & Analytics Collate, analyze, and present process-level data for decision-making. Maintain MIS reports and ensure accuracy and timeliness of submissions. Support automation and efficiency improvements in reporting processes. Qualifications Minimum Grade 12 / Diploma / Graduate minimum 12 years of formal education. At least 2 years’ experience in a BPO/Offshore environment in a Team Leader or Assistant Manager role. Strong leadership, communication, and client-facing skills. Solid understanding of performance management and operational excellence principles. Proficiency in MS Office and MIS reporting tools preferred.

Responsibilities

• Job Description Ensure seamless onboarding experience for Healthcare new hires.
• The primary responsibilities include generating the final list of new hires, coordinating the Day Zero Cadence, managing pre-employment requirements and compliance, facilitating the induction process, endorsing pre-process training, engaging in weekly…
• Responsibilities Team & Performance Management Lead and manage a team of agents to achieve productivity and quality targets.
• Monitor performance metrics, conduct coaching sessions, and provide constructive feedback.
• Set clear goals, KPIs, and performance expectations.
• Recognize high performance and implement strategies to reduce attrition.

Requirements / Eligibility

• and compliance, facilitating the induction process, endorsing pre-process training, engaging in weekly cadence meetings, and participating in the onboarding program's various phases.
• Responsibilities Team & Performance Management Lead and manage a team of agents to achieve productivity and quality targets.
• Monitor performance metrics, conduct coaching sessions, and provide constructive feedback.
• Set clear goals, KPIs, and performance expectations.
• Recognize high performance and implement strategies to reduce attrition.

How To Apply

Use the Apply now button and follow the instructions on the application page.