Head, DMart Operations

Short Summary

Head, DMart Operations at Delivery Hero. About the employer foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market…

Key Details

• Position / opportunity: Head, DMart Operations
• Organization: Delivery Hero
• Country / coverage: Singapore
• Location: Singapore, , Singapore
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Operations & Logistics
• Compensation: Not specified
• Application deadline: Not specified by source

Description

About the employer

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

As Head, DMart Operations (SG), you will oversee coordination between sales, warehouse, and supply chain teams to ensure sales growth, operational efficiency and cost control.

As part of the quick commerce leadership team for Singapore, you will ensure compliance with key performance metrics and operational standards, manage third-party service provider relationships and negotiate agreements to optimize service quality.

Ideal candidates will have significant experience in operations management, cross-functional leadership, project management and supply chain logistics in a fast-paced environment.

This role will be based in Singapore and will report to the Director, Q-Commerce (SG).

Responsibilities:

Managing our dark stores, central warehouses & distributors through 3rd parties

Develop, implement, and monitor day-to-day operational OKRs and processes to provide visibility into the goals, progress, and obstacles of key business metrics

Draw on relationships with department heads, external partners, and local/regional stakeholders to make decisions regarding operational activity and strategic goals

Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks and assess operational health.

Devise strategies for ensuring growth trajectories are supported operationally, and implement process improvements to maximize output and minimize costs

Adhere to the company’s policies and standards, and ensure the business are compliant to laws and regulations

Formulate, manage, and control budgets

Analyze productivity data and optimising staffing and production capacity to ensure optimal customer experience

Maintain a working knowledge including challenges and opportunities in the sector

Design new processes to improve quality or increase productivity or profitability

Qualifications

Minimally 8 years of relevant experience

Experience managing central warehouses, distributors & managing own stores

Experience dealing with regional stakeholders

P&L knowledge – understanding the drivers

People management: managing team leads who manage warehouse managers & pickers

Additional information

Responsibilities

• As Head, DMart Operations (SG), you will oversee coordination between sales, warehouse, and supply chain teams to ensure sales growth, operational efficiency and cost control.
• As part of the quick commerce leadership team for Singapore, you will ensure compliance with key performance metrics and operational standards, manage third-party service provider relationships and negotiate agreements to optimize service quality.
• Ideal candidates will have significant experience in operations management, cross-functional leadership, project management and supply chain logistics in a fast-paced environment.
• This role will be based in Singapore and will report to the Director, Q-Commerce (SG).
• Managing our dark stores, central warehouses & distributors through 3rd parties
• Develop, implement, and monitor day-to-day operational OKRs and processes to provide visibility into the goals, progress, and obstacles of key business metrics
• Draw on relationships with department heads, external partners, and local/regional stakeholders to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks and assess operational health.
• Devise strategies for ensuring growth trajectories are supported operationally, and implement process improvements to maximize output and minimize costs
• Adhere to the company’s policies and standards, and ensure the business are compliant to laws and regulations
• Formulate, manage, and control budgets
• Analyze productivity data and optimising staffing and production capacity to ensure optimal customer experience

Requirements / Eligibility

• Minimally 8 years of relevant experience

  Experience managing central warehouses, distributors & managing own stores

  Experience dealing with regional stakeholders

  P&L knowledge – understanding the drivers

  People management: managing team leads who manage warehouse managers & pickers

How To Apply

Select Apply now to complete the application for this position. Submit the documents requested in the application form.