Customer service representative

Short Summary

Customer service representative with Sutherland. Provide professional technical support and troubleshooting to customers. Identify and resolve technical issues efficiently. Guide customers through solutions in a clear and friendly manner. Document customer interactions and reported issues accurately. Deliver an excellent customer experience while meeting performance standards. Work effectively in a fast-paced…

Key Details

• Position / opportunity: Customer service representative
• Organization: Sutherland
• Country / coverage: Egypt
• Location: Cairo, Cairo Governorate, Egypt
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Communications
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-21
• Application deadline: Not specified

Description

Provide professional technical support and troubleshooting to customers. Identify and resolve technical issues efficiently. Guide customers through solutions in a clear and friendly manner. Document customer interactions and reported issues accurately. Deliver an excellent customer experience while meeting performance standards. Work effectively in a fast-paced, team-oriented environment. Excellent English communication skills . Strong problem-solving and troubleshooting abilities. Good computer and technical skills. Customer-focused with a professional attitude. Ability to multitask and work under pressure. Willingness to work rotational shifts , including overnight shifts. Previous technical support or customer service experience is a plus, but not mandatory.

Responsibilities

• Provide professional technical support and troubleshooting to customers.
• Identify and resolve technical issues efficiently.
• Guide customers through solutions in a clear and friendly manner.
• Document customer interactions and reported issues accurately.
• Deliver an excellent customer experience while meeting performance standards.
• Work effectively in a fast-paced, team-oriented environment.

Requirements / Eligibility

• Provide professional technical support and troubleshooting to customers.
• Identify and resolve technical issues efficiently.
• Guide customers through solutions in a clear and friendly manner.
• Document customer interactions and reported issues accurately.

How To Apply

Use the Apply now button and follow the instructions on the application page.