Staff Full-Stack Engineer, Experience Team

Short Summary

Staff Full-Stack Engineer, Experience Team with ServiceNow. Team & Role: This role is part of our Experience Team (UX/UI). ServiceNow is transforming how enterprise knowledge is created, delivered, and consumed. We’re moving from a world where large teams of writers produce content manually to one where AI-powered, agentic systems generate, classify, and deliver the right knowledge to the right person at the right moment —…

Key Details

• Position / opportunity: Staff Full-Stack Engineer, Experience Team
• Organization: ServiceNow
• Country / coverage: United States
• Location: San Diego, CALIFORNIA, United States
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-23
• Application deadline: Not specified

Description

Team & Role: This role is part of our Experience Team (UX/UI). ServiceNow is transforming how enterprise knowledge is created, delivered, and consumed. We’re moving from a world where large teams of writers produce content manually to one where AI-powered, agentic systems generate, classify, and deliver the right knowledge to the right person at the right moment — across millions of users worldwide. This role sits at the center of that transformation. You will design and build the engineering infrastructure that makes agentic content creation possible at scale: automation pipelines, AI tooling, LLM integrations, and the systems that connect ServiceNow’s knowledge platforms into a unified, intelligent content engine. What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of software engineering experience with a strong foundation in object-oriented programming Strong technical breadth and sound architectural judgment — you know the ecosystem well, and you can tell the difference between a prototype and something ready for production Experience with infrastructure-as-code tooling and cloud platform operations Exposure to content platforms, knowledge management systems, or structured content (e.g. DITA) Background in SaaS or enterprise technology environments Basic Qualifications: Strong JavaScript skills with experience building production-grade web applications Hands-on experience building AI workflows, LLM integrations, or agentic tooling Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Experience operating production systems in the cloud — CI/CD pipelines, observability, and monitoring Ability to manage projects with material technical risk at a team level Able to drive large, complex improvements cross-functionally and with a high degree of autonomy Experience mentoring engineers and contributing to a team's technical growth For positions in this location, we offer a base pay of $149,800 – $262,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office…

Responsibilities

• Team & Role: This role is part of our Experience Team (UX/UI).
• ServiceNow is transforming how enterprise knowledge is created, delivered, and consumed.
• We’re moving from a world where large teams of writers produce content manually to one where AI-powered, agentic systems generate, classify, and deliver the right knowledge to the right person at the right moment — across millions of users worldwide.
• This role sits at the center of that transformation.
• You will design and build the engineering infrastructure that makes agentic content creation possible at scale: automation pipelines, AI tooling, LLM integrations, and the systems that connect ServiceNow’s knowledge platforms into a unified, intelligent…
• What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed…

Requirements / Eligibility

• and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a…
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6+ years of software engineering experience with a strong foundation in object-oriented programming Strong technical breadth and sound architectural judgment — you know the ecosystem well, and you can tell the difference between a prototype and something…
• DITA) Background in SaaS or enterprise technology environments Basic Qualifications: Strong JavaScript skills with experience building production-grade web applications Hands-on experience building AI workflows, LLM integrations, or agentic tooling…

How To Apply

Use the Apply now button and follow the instructions on the application page.