Panel Support Specialist (Database Management Chinese Speaker)

Short Summary

Panel Support Specialist (Database Management Chinese Speaker) with NielsenIQ. Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SG-TAM). As a Panel Support Specialist at GfK, you'll play a pivotal role in ensuring the smooth operation of our panel management, dedicated to optimizing member compliancy and data accuracy. The successful candidate will be based in…

Key Details

• Position / opportunity: Panel Support Specialist (Database Management Chinese Speaker)
• Organization: NielsenIQ
• Country / coverage: Malaysia
• Location: KL Eco City Bangsar, 14, Malaysia
• Work arrangement: On-site
• Opportunity type: Volunteer opportunities
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-03
• Application deadline: Not specified

Description

Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SG-TAM). As a Panel Support Specialist at GfK, you'll play a pivotal role in ensuring the smooth operation of our panel management, dedicated to optimizing member compliancy and data accuracy. The successful candidate will be based in Malaysia, working closely as part of Panel Management Team in Singapore, responsible for communication with panel members in Singapore research panels and liaising with different stakeholders. Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members. Responsibilities: Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience. Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels) Conduct panel member database maintenance and quality control validations from time to time Provide support to in panel communications, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members. Perform detailed data checks and reporting, highlighting any discrepancies or potential issues Support in managing database of household, individual and technical information Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members Proactively engage and manage technicians/part-timers to ensure operation runs smoothly Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required Diploma or Degree in IT, Computer Science, Mathematics, Statistics, or related fields. Strong proficiency in Microsoft Excel, Word, and PowerPoint. Excellent command of English & Mandarin (written and spoken); additional languages are a plus. Basic understanding of database concepts. Strong analytical skills with the ability to interpret and validate data accurately. Ability to work under tight deadlines ; willing to go the extra mile to meet client needs. Exceptional attention to detail and accuracy i n handling large datasets. Strong communication skills and ability to build relationships across teams and cultures. Good time management; able to work independently with minimal supervision. Ability to prioritize, multitask, and stay composed under pressure. Business oriented mindset with a commitment to quality, detail, and team collaboration. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were…

Responsibilities

• Join our dynamic market research company at the forefront of Television Audience Measurement team in Singapore (SG-TAM).
• As a Panel Support Specialist at GfK, you'll play a pivotal role in ensuring the smooth operation of our panel management, dedicated to optimizing member compliancy and data accuracy.
• The successful candidate will be based in Malaysia, working closely as part of Panel Management Team in Singapore, responsible for communication with panel members in Singapore research panels and liaising with different stakeholders.
• Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members.
• This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members…
• Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Requirements / Eligibility

• ocessing, and technical teams, to gather insights and information required Diploma or Degree in IT, Computer Science, Mathematics, Statistics, or related fields.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent command of English & Mandarin (written and spoken); additional languages are a plus.
• Basic understanding of database concepts.

How To Apply

Use the Apply now button and follow the instructions on the application page.