Customer Service Representative (North West

Short Summary

Customer Service Representative (North West with Enaex Africa August, 2026. Description Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions. Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience. Deliver tailored support…

Key Details

• Position / opportunity: Customer Service Representative (North West
• Organization: Enaex Africa August, 2026
• Country / coverage: South Africa
• Location: South Africa
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-26
• Application deadline: Not specified

Description

Description Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions. Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience. Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints. Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives. Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures. Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency. Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution. Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation. Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives. Prepare regular reports and presentations to support operational and management decision-making. Uphold company policies, SHE standards, and compliance frameworks across all activities. Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement. Requirements Matric / Grade 12 or equivalent. National Diploma in supply chain or similar. B Com / B Tech in supply chain or similar. 4+ years within a customer service environment. 4+ years’ customer service experience within a mining environment. MS Office software and SAP System.

Responsibilities

• Description Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
• Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
• Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
• Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
• Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
• Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.

Requirements / Eligibility

• National Diploma in supply chain or similar.
• B Com / B Tech in supply chain or similar.
• 4+ years within a customer service environment.
• 4+ years’ customer service experience within a mining environment.

How To Apply

Use the Apply now button and follow the instructions on the application page.