Manager – Coupa Administration and Governance (Jamaica or Tulsa, OK-based)

Short Summary

Manager – Coupa Administration and Governance (Jamaica or Tulsa, OK-based) with Sutherland. The Manager – Coupa Administration and Governance has the responsibility of the day-to-day administration, configuration, maintenance, and support of the Coupa platform. This role ensures the integrity of master data, manages user access and approval workflows, supports supplier enablement, performs system testing, and provides…

Key Details

• Position / opportunity: Manager – Coupa Administration and Governance (Jamaica or Tulsa, OK-based)
• Organization: Sutherland
• Country / coverage: Jamaica
• Location: Kingston, St. Andrew Parish, Jamaica
• Work arrangement: On-site
• Opportunity type: Tenders / Consultancies
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-05
• Application deadline: Not specified

Description

The Manager – Coupa Administration and Governance has the responsibility of the day-to-day administration, configuration, maintenance, and support of the Coupa platform. This role ensures the integrity of master data, manages user access and approval workflows, supports supplier enablement, performs system testing, and provides functional support to end users. The Manager – Coupa Administration and Governance partners with Procurement, Finance, IT, and business stakeholders to ensure the platform operates efficiently and supports business objectives. Responsibilities Master Data Administration Create and maintain General Ledger (GL) accounts within Coupa. Create, update, and maintain Cost Centers. Create and maintain Locations, Branches, Lots, Departments, and Legal Entities. Ensure master data is accurate, complete, and aligned with organizational standards. Perform regular audits of master data to maintain data integrity. User Administration & Security Provision new users and assign appropriate security roles and permissions. Deactivate user accounts for terminated or transferred employees in accordance with security policies. Maintain user access records and ensure compliance with internal controls. Workflow & Approval Management Configure and maintain approval workflows and approval hierarchies. Manage approval delegates and temporary delegation requests. Troubleshoot workflow issues and perform root cause analysis (RCA) to identify and resolve process failures. Recommend workflow improvements to enhance efficiency and compliance. Supplier & Catalog Management Support supplier onboarding through the Coupa Supplier Portal. Assist suppliers with registration and enablement activities. Maintain supplier catalogs to ensure pricing, product information, and catalog content remain current and accurate. System Support Manage the Coupa support queue and resolve functional support requests within established service levels. Administer and maintain Coupa support request forms. Provide guidance and troubleshooting assistance to end users. Escalate complex technical issues to appropriate support teams when required. Testing & System Enhancements Execute release testing for new Coupa functionality and system updates. Perform regression testing to validate existing functionality following system changes. Support User Acceptance Testing (UAT) by coordinating with business stakeholders and documenting results. Report defects, validate fixes, and ensure successful implementation of enhancements. Compliance & Continuous Improvement Ensure compliance with organizational policies, procurement controls, and governance requirements. Document system configurations, procedures, and support processes. Identify opportunities to improve Coupa administration processes and user experience. Collaborate with Finance, Procurement, and IT teams to support ongoing system optimization. Education Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Supply Chain Management, or a related field. Equivalent combination of education and relevant experience may be considered. Experience 2–5 years of experience administering or supporting the Coupa platform or a similar Procure-to-Pay (P2P) system (e.g., SAP Ariba, Oracle Procurement Cloud, Jaggaer, Ivalua, Basware). Experience with master data management, user administration, and workflow configuration. Experience supporting procurement or finance operations. Experience executing system testing, including release, regression, and User Acceptance Testing (UAT). Experience providing application support and resolving user issues through a ticketing system. Technical Skills Working knowledge of Coupa Procure-to-Pay modules. Understanding of procurement, accounts payable, supplier management, and financial master data. Knowledge of approval workflow configuration and role-based security. Familiarity with ERP integrations and financial systems is an advantage. Proficiency in Microsoft Excel and reporting tools. Experience using service management tools such as ServiceNow, Jira, or similar platforms is preferred. Competencies Strong analytical and problem-solving skills…

Responsibilities

• The Manager – Coupa Administration and Governance has the responsibility of the day-to-day administration, configuration, maintenance, and support of the Coupa platform.
• This role ensures the integrity of master data, manages user access and approval workflows, supports supplier enablement, performs system testing, and provides functional support to end users.
• The Manager – Coupa Administration and Governance partners with Procurement, Finance, IT, and business stakeholders to ensure the platform operates efficiently and supports business objectives.
• Responsibilities Master Data Administration Create and maintain General Ledger (GL) accounts within Coupa.
• Create, update, and maintain Cost Centers.
• Create and maintain Locations, Branches, Lots, Departments, and Legal Entities.

Requirements / Eligibility

• Document system configurations, procedures, and support processes.
• Identify opportunities to improve Coupa administration processes and user experience.
• Collaborate with Finance, Procurement, and IT teams to support ongoing system optimization.
• Education Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Supply Chain Management, or a related field.
• Equivalent combination of education and relevant experience may be considered.

How To Apply

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