Sr. Associate – Travel

Short Summary

Sr. Associate – Travel with Sutherland. Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS. Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations. Process complex itineraries, including international, multi-city, and multi-currency bookings. Ensure compliance with airline fare rules and company SOPs. Maintain a high level of…

Key Details

• Position / opportunity: Sr. Associate – Travel
• Organization: Sutherland
• Country / coverage: India
• Location: Chennai, TN, India, //TN, India
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-05
• Application deadline: Not specified

Description

Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS. Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations. Process complex itineraries, including international, multi-city, and multi-currency bookings. Ensure compliance with airline fare rules and company SOPs. Maintain a high level of accuracy to minimize airline debit memos and financial losses. Coordinate with airlines and internal teams to resolve booking and ticketing issues. Maintain booking records and provide timely support for travel-related requests. Minimum 1 year of Amadeus working experience, must be adept with the latest versions of GDS. Farelogix and NDC experience a plus • Deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus • Track record of low error rate; low airline debit memos/financial losses • Microsoft Office application skills, including Outlook, and Excel. Minimum Degree / High school degree or equivalent (required) This is a rotational shift and rotational week offs process. “Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “ TAHelpdesk@Sutherlandglobal.com ”

Responsibilities

• Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS.
• Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
• Process complex itineraries, including international, multi-city, and multi-currency bookings.
• Ensure compliance with airline fare rules and company SOPs.
• Maintain a high level of accuracy to minimize airline debit memos and financial losses.
• Coordinate with airlines and internal teams to resolve booking and ticketing issues.

Requirements / Eligibility

• Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS.
• Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
• Process complex itineraries, including international, multi-city, and multi-currency bookings.
• Ensure compliance with airline fare rules and company SOPs.

How To Apply

Use the Apply now button and follow the instructions on the application page.