Customer Success at Indepth Research Services (IRES)

Short Summary

Customer Success at Indepth Research Services (IRES) August, 2026 | MyJobMag with Indepth Research Services (IRES) August, 2026. Role Summary They are seeking dynamic and results-driven Customer Success Executives to join their high-performing team. This role is central to their growth strategy, focusing on consultative selling of our portfolio to a diverse client base. You will be responsible for understanding complex…

Key Details

• Position / opportunity: Customer Success at Indepth Research Services (IRES) August, 2026 | MyJobMag
• Organization: Indepth Research Services (IRES) August, 2026
• Country / coverage: Kenya
• Location: Kenya
• Work arrangement: On-site
• Opportunity type: Tenders / Consultancies
• Sector: Education
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-08-10
• Application deadline: Aug 24, 2026

Description

Role Summary They are seeking dynamic and results-driven Customer Success Executives to join their high-performing team. This role is central to their growth strategy, focusing on consultative selling of our portfolio to a diverse client base. You will be responsible for understanding complex client challenges and aligning them with our solutions. Key Responsibilities Consultative Selling & Client Engagement: Identify/prospect, qualify, and develop new business opportunities within assigned public and private sector territories. Conduct in-depth needs analysis with clients to understand their strategic objectives and challenges. Design and propose tailored solutions from our portfolio that address specific client pain points and deliver measurable value. Relationship Management & Stakeholder Engagement: Key Account Management: Build and nurture long-term relationships with decision-makers C-level executives, procurement officers, project managers in the public, private, and not-for-profit sectors. Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts. Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains Solution Portfolio Expertise: Develop a deep understanding of our entire product suite. Articulate the technical and business value of our solutions effectively. Sales Process & Technology Utilization: Utilize CRM e.g., Salesforce, HubSpot proficiently to manage pipeline, track interactions, and forecast accurately. Collaborate with digital sales assistants to run campaigns to generate leads, access relevant content, and personalize client communications at scale. Manage the full sales cycle from prospecting to negotiation and closure. Market Intelligence & Competitive Analysis: Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector. Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge. Qualifications & Experience: Bachelor’s degree in Economics, Statistics, Finance, Accounting, or a related field. A minimum of 2 years of proven experience in consultative/B2B sales, preferably selling solutions not just products to public, private sector, and not-for-profit clients. Sales Certifications will be an added advantage. Demonstrable experience or strong understanding of data analytics principles and their business application. High proficiency in using CRM software. Exceptional communication, presentation, and negotiation skills.

Responsibilities

• Role Summary They are seeking dynamic and results-driven Customer Success Executives to join their high-performing team.
• This role is central to their growth strategy, focusing on consultative selling of our portfolio to a diverse client base.
• You will be responsible for understanding complex client challenges and aligning them with our solutions.
• Key Responsibilities Consultative Selling & Client Engagement: Identify/prospect, qualify, and develop new business opportunities within assigned public and private sector territories.
• Conduct in-depth needs analysis with clients to understand their strategic objectives and challenges.
• Design and propose tailored solutions from our portfolio that address specific client pain points and deliver measurable value.

Requirements / Eligibility

• Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains Solution Portfolio Expertise: Develop a deep understanding of our entire product suite.
• Articulate the technical and business value of our solutions effectively.
• Sales Process & Technology Utilization: Utilize CRM e.g., Salesforce, HubSpot proficiently to manage pipeline, track interactions, and forecast accurately.
• Collaborate with digital sales assistants to run campaigns to generate leads, access relevant content, and personalize client communications at scale.
• Manage the full sales cycle from prospecting to negotiation and closure.

How To Apply

Use the Apply now button and follow the instructions on the application page.