Associate / Sr. Associate – Refferal

Short Summary

Associate / Sr. Associate – Refferal with Sutherland. Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for -…

Key Details

• Position / opportunity: Associate / Sr. Associate – Refferal
• Organization: Sutherland
• Country / coverage: India
• Location: Navi Mumbai, MH, India
• Work arrangement: On-site
• Opportunity type: Tenders / Consultancies
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-07-14
• Application deadline: Not specified

Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for – Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills. Good analytical and typing skills. Flexibility to work shifts including nights. Candidates must reside within a radius of 25 Km of our office Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Responsibilities

• Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns.
• Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
• You would be responsible for – Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling &…
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities.
• Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

Requirements / Eligibility

• Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply Other Additional Skills required: Excellent verbal and written English language skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities.
• Please report any suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

How To Apply

Use the Apply now button and follow the instructions on the application page.